Version 1.0 · Effective Date: 29 April 2026 · Last Updated: 29 April 2026
All cancellation requests must be submitted in writing to info@africadigitalsuccess.com, quoting your Booking Reference (format: ADS-YYYY-NNNNN).
Cancellations are effective from the date ADS acknowledges receipt of the written cancellation request — not the date you send it. Please allow up to one business day for our acknowledgement email.
The following cancellation terms apply to all Bookings, calculated based on the number of calendar days' written notice given before the Session start date:
| Notice Period | Refund Entitlement | Credit Note Option |
|---|---|---|
| More than 30 days before course start | Full refund (less 5% admin fee) | Available |
| 15–30 days before course start | 50% refund or 100% credit note | Available |
| 8–14 days before course start | No refund — 100% credit note valid for 12 months | Issued automatically |
| 7 days or fewer before course start | No refund, no credit note — substitution permitted | Not applicable |
| Non-attendance (no-show) | No refund, no credit note, no substitution | Not applicable |
Where a Booking covers multiple Participants, the cancellation terms apply per Participant being cancelled.
Approved refunds are processed within ten (10) business days of the approved cancellation to the original payment method.
Credit Notes are valid for twelve (12) months from the date of issue and may be applied to any ADS PM Masterclass Booking within that period.
Credit Notes are non-transferable except with prior written consent from ADS and are not redeemable for cash.
Where a Credit Note is used for a Booking of lesser value, the remaining balance is forfeited unless otherwise agreed in writing.
Individual Participants may substitute another person in their place subject to the following:
Corporate Clients may substitute Participants at any time prior to the Session start date, subject to notification to ADS by email with the new Participant's details at least three (3) business days before the Session. Substitution requests received with less than three (3) business days' notice are subject to ADS's reasonable discretion and operational capacity.
Participants may request a transfer to a different Session of the same Track subject to the following:
ADS reserves the right to cancel or reschedule any Session where:
Where ADS cancels a Session, affected Participants will be offered, at their election:
ADS's liability for a cancelled Session is limited to these remedies. ADS shall not be liable for any consequential, indirect, or incidental losses — including travel, accommodation, or lost earnings — arising from a cancelled Session.
If you're unsure which category applies to you, or want to discuss your options before formalising a cancellation, please reach out:
Email: info@africadigitalsuccess.com
Business hours: Monday–Friday, 08:00–17:00 SAST (excluding South African public holidays).